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title: Our latest thoughts on the issues and solutions in customer experience. | employee-engagement
description: employee-engagement | Our latest thoughts on the issues and solutions in customer experience.
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# Our latest thoughts on the issues and solutions in customer experience

[![Colleagues creating ideas](https://www.retailcx.ie/hubfs/Colleague%20Ideas%202.png)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/how-colleague-ideas-drive-exceptional-customer-experiences)

## [How Colleague Ideas Drive Exceptional Customer Experiences](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/how-colleague-ideas-drive-exceptional-customer-experiences)

 Apr 30, 2025, 5:18:58 PM

In the evolving world of retail and service industries, the pursuit of an exceptional customer exper...

[Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/how-colleague-ideas-drive-exceptional-customer-experiences)

[![A diesengaged retail employee](https://www.retailcx.ie/hubfs/DALL%C2%B7E%202024-06-14%2016.29.04%20-%20An%20illustration%20in%20the%20style%20of%20Gerald%20Scarfe%20featuring%20a%20female%20employee%20in%20a%20supermarket.%20The%20employee%20has%20exaggerated%20features%20with%20a.webp)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/the-cost-of-disengagement-why-engaged-employees-are-the-key-to-superior-customer-experience)

## [The Cost of Disengagement: Why Engaged Employees are the Key to Superior Customer Experience](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/the-cost-of-disengagement-why-engaged-employees-are-the-key-to-superior-customer-experience)

 Jun 14, 2024, 4:39:53 PM

According to Gallup's recent State of the Global Workplace report, a staggering $8.9 trillion is los...

[Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/the-cost-of-disengagement-why-engaged-employees-are-the-key-to-superior-customer-experience)

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