--- title: Our latest thoughts on the issues and solutions in customer experience. | customerexperience (3) description: customerexperience | Our latest thoughts on the issues and solutions in customer experience. (3) image: https://www.retailcx.ie/hubfs/download%20%283%29.jpg --- [Skip to content](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/tag/customerexperience/page/3#main-content) [![RetailCX Success through customer experience](https://www.retailcx.ie/hs-fs/hubfs/logo-transparent-png-1.png?width=300&height=84&name=logo-transparent-png-1.png)](https://www.retailcx.ie) - [Home](https://www.retailcx.ie/) - [Who We Are](https://www.retailcx.ie/about) - [What We Do](https://www.retailcx.ie/what-we-do) - [What We Deliver](https://www.retailcx.ie/challenges-we-solve) - [Who We Work With](https://www.retailcx.ie/who-we-work-with) Show submenu for Who We Work With - [Shaws Department Stores](https://www.retailcx.ie/who-we-work-with-shaws-department-stores) - [Primark](https://www.retailcx.ie/who-we-work-with-primark) - [Permanent TSB](https://www.retailcx.ie/who-we-work-with-permanent-tsb) - [Blog](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience) - [Talk With Us](https://www.retailcx.ie/contact) Open main navigation Close main navigation - [Home](https://www.retailcx.ie/) - [Who We Are](https://www.retailcx.ie/about) - [What We Do](https://www.retailcx.ie/what-we-do) - [What We Deliver](https://www.retailcx.ie/challenges-we-solve) - [Who We Work With](https://www.retailcx.ie/who-we-work-with) Show submenu for Who We Work With - [Shaws Department Stores](https://www.retailcx.ie/who-we-work-with-shaws-department-stores) - [Primark](https://www.retailcx.ie/who-we-work-with-primark) - [Permanent TSB](https://www.retailcx.ie/who-we-work-with-permanent-tsb) - [Blog](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience) - [Talk With Us](https://www.retailcx.ie/contact) # Our latest thoughts on the issues and solutions in customer experience [![Customer satisfaction score and UKCSI report cover](https://www.retailcx.ie/hubfs/UK%20Customer%20satisfaction%20is%20rising.png)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/customer-satisfaction-in-the-uk-is-on-the-rise-heres-why) ## [Customer Satisfaction in the UK is on the Rise: Here’s Why](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/customer-satisfaction-in-the-uk-is-on-the-rise-heres-why) Jan 29, 2026, 4:06:32 PM The latest UK Customer Satisfaction Index provides useful context on how customers are feeling right... [Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/customer-satisfaction-in-the-uk-is-on-the-rise-heres-why) [![Store Manager assisting a customer](https://www.retailcx.ie/hubfs/Store%20Manager%20assisting%20a%20customer%20in%20a%20shop.png)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/what-will-customers-remember-about-you) ## [What will customers remember about you?](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/what-will-customers-remember-about-you) Jan 8, 2026, 5:18:37 PM When a customer talks about your business to a friend, what do you think they say about you as a lea... [Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/what-will-customers-remember-about-you) [![CX Vision meeting in a retail store](https://www.retailcx.ie/hubfs/CX%20Vision%20meeting%20in%20a%20retail%20store.png)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/how-to-align-your-team-around-a-cx-vision) ## [How to Align Your Team Around a CX Vision](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/how-to-align-your-team-around-a-cx-vision) Dec 15, 2025, 5:30:29 PM Most CX visions fail for one simple reason: they are created to look impressive, not to be practical... [Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/how-to-align-your-team-around-a-cx-vision) [![A huddle of retail colleagues](https://www.retailcx.ie/hubfs/Retail%20team%20huddle%202.png)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/creating-psychological-safety-the-hidden-leadership-skill-for-cx) ## [Creating Psychological Safety, the Hidden Leadership Skill for CX](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/creating-psychological-safety-the-hidden-leadership-skill-for-cx) Dec 9, 2025, 12:05:15 PM Every retailer is aware of the frustration when a customer leaves unhappy, while a colleague stands ... [Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/creating-psychological-safety-the-hidden-leadership-skill-for-cx) [![A leader staring at a dashboard filled with meaningless graphs, while the real “customer moments” play out unnoticed](https://www.retailcx.ie/hubfs/Why%20Your%20CX%20Metrics%20Dont%20Matter%201.png)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/why-your-cx-metrics-dont-matter) ## [Why Your CX Metrics Don’t Matter](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/why-your-cx-metrics-dont-matter) Oct 29, 2025, 12:17:51 PM For many leadership teams, the Monday morning ritual is familiar: open the CX dashboard, check the N... [Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/why-your-cx-metrics-dont-matter) [![Image of gold nuggets amonst grit](https://www.retailcx.ie/hubfs/Turning%20Complaints%20into%20Gold.png)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/turning-complaints-into-gold) ## [Turning Complaints into Gold](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/turning-complaints-into-gold) Oct 22, 2025, 4:00:05 PM Every retailer understands that complaints are part of running a business. But how leaders respond t... [Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/turning-complaints-into-gold) [![A leader figure casting a shadow](https://www.retailcx.ie/hubfs/5%20Leadership%20Habits.png)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/the-5-leadership-habits-that-drive-great-customer-experience) ## [The 5 Leadership Habits That Drive Great Customer Experience](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/the-5-leadership-habits-that-drive-great-customer-experience) Sep 17, 2025, 4:43:06 PM Customer experience (CX) has become the battlefield where brands win or lose loyalty. Technology, pr... [Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/the-5-leadership-habits-that-drive-great-customer-experience) [![A boardroom table and an executive working on a shopfloor](https://www.retailcx.ie/hubfs/From%20board%20room%20to%20shopfloor.png)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/from-boardroom-to-shopfloor-bridging-the-leadership-gap-in-cx) ## [From Boardroom to Shopfloor: Bridging the Leadership Gap in CX](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/from-boardroom-to-shopfloor-bridging-the-leadership-gap-in-cx) Sep 4, 2025, 3:56:07 PM In retail, there’s often a familiar phrase whispered among frontline colleagues: “They don’t have a ... [Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/from-boardroom-to-shopfloor-bridging-the-leadership-gap-in-cx) [![Colleagues creating ideas](https://www.retailcx.ie/hubfs/Colleague%20Ideas%202.png)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/how-colleague-ideas-drive-exceptional-customer-experiences) ## [How Colleague Ideas Drive Exceptional Customer Experiences](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/how-colleague-ideas-drive-exceptional-customer-experiences) Apr 30, 2025, 5:18:58 PM In the evolving world of retail and service industries, the pursuit of an exceptional customer exper... [Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/how-colleague-ideas-drive-exceptional-customer-experiences) [![Phone screen displaying a "Service Unavailable" message](https://www.retailcx.ie/hubfs/Close-up%20shot%20of%20a%20smartphone%20screen%20%20displaying%20a%20%20Service%20Unavailable%20error%20message-1.jpg)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/when-it-fails-trust-falls-practical-strategies-to-protect-your-customer-experience) ## [When IT Fails, Trust Falls: Practical Strategies to Protect Your Customer Experience](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/when-it-fails-trust-falls-practical-strategies-to-protect-your-customer-experience) Mar 7, 2025, 5:42:24 PM [Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/when-it-fails-trust-falls-practical-strategies-to-protect-your-customer-experience) [First](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/tag/customerexperience) [Prev](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/tag/customerexperience/page/2) [1](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/tag/customerexperience) [2](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/tag/customerexperience/page/2) [3](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/tag/customerexperience/page/3) [4](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/tag/customerexperience/page/4) [5](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/tag/customerexperience/page/5) [Next](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/tag/customerexperience/page/4) [Last](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/tag/customerexperience/page/6) At RetailCX, we are committed to helping businesses create exceptional customer experiences. 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