--- title: Our latest thoughts on the issues and solutions in customer experience. | customer experience description: customer experience | Our latest thoughts on the issues and solutions in customer experience. image: https://www.retailcx.ie/hubfs/download%20%283%29.jpg --- [Skip to content](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/tag/customer-experience#main-content) [![RetailCX Success through customer experience](https://www.retailcx.ie/hs-fs/hubfs/logo-transparent-png-1.png?width=300&height=84&name=logo-transparent-png-1.png)](https://www.retailcx.ie) - [Home](https://www.retailcx.ie/) - [Who We Are](https://www.retailcx.ie/about) - [What We Do](https://www.retailcx.ie/what-we-do) - [What We Deliver](https://www.retailcx.ie/challenges-we-solve) - [Who We Work With](https://www.retailcx.ie/who-we-work-with) Show submenu for Who We Work With - [Shaws Department Stores](https://www.retailcx.ie/who-we-work-with-shaws-department-stores) - [Primark](https://www.retailcx.ie/who-we-work-with-primark) - [Permanent TSB](https://www.retailcx.ie/who-we-work-with-permanent-tsb) - [Blog](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience) - [Talk With Us](https://www.retailcx.ie/contact) Open main navigation Close main navigation - [Home](https://www.retailcx.ie/) - [Who We Are](https://www.retailcx.ie/about) - [What We Do](https://www.retailcx.ie/what-we-do) - [What We Deliver](https://www.retailcx.ie/challenges-we-solve) - [Who We Work With](https://www.retailcx.ie/who-we-work-with) Show submenu for Who We Work With - [Shaws Department Stores](https://www.retailcx.ie/who-we-work-with-shaws-department-stores) - [Primark](https://www.retailcx.ie/who-we-work-with-primark) - [Permanent TSB](https://www.retailcx.ie/who-we-work-with-permanent-tsb) - [Blog](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience) - [Talk With Us](https://www.retailcx.ie/contact) # Our latest thoughts on the issues and solutions in customer experience [![A photo-realistic image of a delicious breakfast served on a table.](https://www.retailcx.ie/hubfs/Image%20of%20a%20delicious%20breakfast%20served%20on%20a%20table%2c%20featuring%20items%20like%20sunny-side-up%20eggs%2c%20toast%2c%20bacon.jpg)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/why-culture-eats-cx-strategy-for-breakfast) ## [Why Culture Eats CX Strategy for Breakfast](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/why-culture-eats-cx-strategy-for-breakfast) Aug 22, 2025, 4:56:20 PM We’ve all heard the old saying that “culture eats strategy for breakfast.” It’s repeated so often in... [Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/why-culture-eats-cx-strategy-for-breakfast) [![Store greeting](https://www.retailcx.ie/hubfs/Greeting%202-2.png)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/how-one-retail-manager-reduced-complaints-by-40-with-one-behavioural-nudge) ## [How One Retail Manager Reduced Complaints by 40% with One Behavioural Nudge](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/how-one-retail-manager-reduced-complaints-by-40-with-one-behavioural-nudge) Apr 8, 2025, 5:46:42 PM [Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/how-one-retail-manager-reduced-complaints-by-40-with-one-behavioural-nudge) [![](https://www.retailcx.ie/hubfs/A%20customer%20sits%20at%20a%20table%2c%20visibly%20angry%20and%20frustrated-1.webp)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/5-things-to-say-when-a-customer-is-furious-but-still-right) ## [5 Things to Say When a Customer Is Furious (But Still Right)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/5-things-to-say-when-a-customer-is-furious-but-still-right) Mar 25, 2025, 5:45:45 PM [Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/5-things-to-say-when-a-customer-is-furious-but-still-right) [![](https://www.retailcx.ie/hubfs/IKEA%20Customer%20Experience.jpg)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/leveraging-the-peak-end-rule-in-retail-customer-experience) ## [Leveraging the Peak-End Rule in Retail Customer Experience](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/leveraging-the-peak-end-rule-in-retail-customer-experience) Apr 30, 2024, 6:23:33 PM Introduction The Peak-End Rule (PER) is a concept in behavioural psychology that suggests people jud... [Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/leveraging-the-peak-end-rule-in-retail-customer-experience) [![](https://www.retailcx.ie/hubfs/Picture1-1.png)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/adapting-retail-strategies-staying-ahead-in-a-competitive-market) ## [Success Strategies in a Dynamic Retail Market](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/adapting-retail-strategies-staying-ahead-in-a-competitive-market) Jan 17, 2024, 4:48:40 PM The retail industry is undergoing a fast-paced and exhilarating transformation fuelled by changing c... [Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/adapting-retail-strategies-staying-ahead-in-a-competitive-market) [![](https://www.retailcx.ie/hubfs/DALL%C2%B7E%202023-10-11%2016.56.15%20-%20A%20paiting%20in%20the%20style%20of%20salvador%20dali%20showing%20a%20robot%20serving%20customers%20in%20a%20retail%20store.png)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/ai-in-customer-experience-the-harmony-of-humanity-and-technology) ## [AI in Customer Experience: The Harmony of Humanity and Technology](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/ai-in-customer-experience-the-harmony-of-humanity-and-technology) Oct 11, 2023, 5:25:38 PM The Symbiosis of AI and CX Welcome to a future where Artificial Intelligence (AI) is essential in th... [Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/ai-in-customer-experience-the-harmony-of-humanity-and-technology) [![](https://www.retailcx.ie/hubfs/A%20surreal%20landscape%20in%20the%20style%20of%20Salvador%20Dali%2c%20depicting%20customers%20walking%20across%20a%20distorted%2c%20melting%20bridge%20made%20of%20classic-1.webp)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/retail-banks-rush-to-efficiency-will-speed-challenger-banks-growth) ## [The Rush to Efficiency: Traditional Banks Risk Losing CX Race to Challengers](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/retail-banks-rush-to-efficiency-will-speed-challenger-banks-growth) Aug 24, 2023, 2:48:38 PM The banking sector is undergoing rapid transformation, with traditional banks prioritising technolog... [Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/retail-banks-rush-to-efficiency-will-speed-challenger-banks-growth) [![Retail customer and advisor](https://www.retailcx.ie/hubfs/pexels-sam-lion-5710148.jpg)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/creating-memorable-retail-experiences-the-art-of-consultative-customer-service) ## [Creating Memorable Retail Experiences: The Art of Consultative Service](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/creating-memorable-retail-experiences-the-art-of-consultative-customer-service) Jul 4, 2023, 4:54:10 PM In the highly competitive retail industry, exceptional customer service is crucial in establishing a... [Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/creating-memorable-retail-experiences-the-art-of-consultative-customer-service) [![](https://www.retailcx.ie/hubfs/Emotional%20connection%20with%20customers-1.png)](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/the-key-to-customer-loyalty-in-retail-building-emotional-connections) ## [The Key to Customer Loyalty in Retail: Building Emotional Connections](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/the-key-to-customer-loyalty-in-retail-building-emotional-connections) May 10, 2023, 4:06:03 PM The problem of customer loyalty in business is multifaceted, but at its heart lies a behavioural iss... [Read more](https://www.retailcx.ie/our-latest-thoughts-on-the-issues-and-solutions-in-customer-experience/the-key-to-customer-loyalty-in-retail-building-emotional-connections) At RetailCX, we are committed to helping businesses create exceptional customer experiences. Contact us today to learn more about how we can help your business thrive. [Learn more](https://www.retailcx.ie/contact) [![logo-png](https://www.retailcx.ie/hs-fs/hubfs/logo-png.png?width=4000&height=1117&name=logo-png.png "logo-png")](https://www.retailcx.ie) [linkedin-in icon](https://www.linkedin.com/company/retail-cx/) Dublin, Ireland Copyright © 2026 RetailCX.ie ---